Frequently Asked Questions
bejee FAQ —
All your questions answered here
Get detailed answers to the most common questions from Bangladeshi players about accounts, deposits and withdrawals, bonuses, games and security.
Whether you are new to bejee or a returning player, having questions is completely normal. On this FAQ page we have answered everything in plain language — from opening an account to withdrawing money via bKash and Nagad, rules for playing slots and live casino, welcome bonus terms and responsible gaming. If you cannot find the answer to your question, our 24/7 live chat support is always ready.
Group 1
Account and Registration
To open an account at bejee you need an active mobile number and a valid email address. Enter your name, date of birth and preferred password in the registration form. Providing accurate information is important as identity verification may be required at the time of withdrawal. The whole process takes just a few minutes.
bejee is for people aged 21 and above only. Minors cannot register on this platform. If age verification is carried out, providing accurate information is mandatory. We place responsible gaming at the top of our priorities and are committed to protecting minors.
No. Each person may hold only one account at bejee. Creating multiple accounts is a violation of our terms and conditions and may result in bonus cancellation and account closure. If you have trouble accessing a previous account, contact support directly.
Click the "Forgot password?" option on the bejee login page and enter your registered email or phone number. A verification code will be sent to you. Use the code to set a new password. If you have trouble completing the process, get help from our 24/7 live chat support.
Yes, bejee is fully mobile-friendly. It runs smoothly on a mobile browser on both Android and iOS devices — no separate app download is needed. All features including slots, live casino and cricket betting are available on mobile.
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Deposits and Withdrawals
Deposits from bKash to bejee are generally instant — in most cases the amount is added to your account within a few minutes. Use the correct reference number when making a deposit. There may be a slight delay during peak banking hours, but if there is an unusual delay please inform support.
The minimum deposit amount at bejee is ৳300 (for all methods). The minimum withdrawal amount is ৳800. Withdrawals generally take 10–45 minutes to process. No transactions below the limit will be processed.
bejee currently supports deposits and withdrawals through four mobile wallets: bKash, Nagad, Rocket and Upay. The minimum deposit for all these methods is ৳300. If new methods are added in the future, you will be informed.
bejee does not generally charge additional fees for withdrawals. However, your mobile wallet operator (bKash, Nagad, Rocket, Upay) may apply their own transaction charges. Check the relevant wallet provider's site for the latest fee information.
Log in to your bejee account and go to the "Withdrawal" section. Select Nagad as the payment method, enter the amount (minimum ৳800) and confirm your Nagad number. After submitting the request, the money generally arrives within 10–45 minutes.
If a withdrawal takes more than 45 minutes, contact bejee's 24/7 live chat support. Keep the transaction reference number and amount on hand. Our support team will resolve the issue promptly.
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Games and How to Play
Go to the cricket section on bejee and find BPL (Bangladesh Premier League) matches. Select a match and place bets on various markets such as match winner, toss, total runs or individual player performance. You can bet both before the match starts and live during the match. Make sure your balance is confirmed before placing a bet.
bejee offers slots from top game providers including PG Soft, Pragmatic Play and JILI. You can play popular games such as Fortune Tiger, Gates of Olympus, Sweet Bonanza, Fortune Gems and Super Ace. Go to the slots section and use the filters to find your preferred game.
RTP (Return to Player) is the percentage of total bets that a game returns to players over the long term. For example, a 96% RTP means an average of 96 taka is returned for every 100 taka wagered. This is a theoretical average — results for each session vary. RTP is a useful indicator for understanding the enjoyment and risk of a game.
Yes. The games available at bejee are developed by recognised providers and powered by Random Number Generator (RNG) technology. This ensures that every spin or round is completely random and not predetermined. We believe in fair play and transparency.
At bejee's live casino, you play with real dealers through live video streaming. Providers such as Ezugi and Evolution Gaming run live tables from professional studios. You will find various live games including roulette, blackjack and baccarat — available on mobile too.
Aviator by Spribe is a crash-style game. A plane starts flying and the multiplier keeps increasing. You need to "cash out" before the plane crashes. The later you cash out, the greater the reward — but the risk is also higher. It is wise to start with small bets.
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Bonuses and Promotions
bejee offers new players a 150% bonus on their first deposit up to a maximum of ৳10,000. For example, if you deposit ৳1,000 you will receive an extra ৳1,500 in bonus. The wagering requirement for this bonus is 20x — meaning you must wager 20 times the total bonus amount before the bonus can be withdrawn.
A wagering requirement is the condition specifying how many times you must place bets before you can withdraw winnings from a bonus. The welcome bonus requirement at bejee is 20x. This means if you receive a ৳1,000 bonus, it becomes withdrawable after you have wagered ৳20,000. Contact support for details on the time limit for meeting the requirement and which games it applies to.
The bejee VIP program has 4 levels: Bronze (weekly cashback up to 0.2%), Silver (up to 0.5%), Gold (up to 0.8%) and Platinum (up to 1.0%). By playing regularly you can move up through the levels step by step and enjoy greater benefits.
bejee VIP members receive cashback on a weekly basis. Cashback is automatically added to your account — you do not need to claim it separately. The cashback rate depends on your VIP level and increases as your level rises with regular play.
Yes, bejee regularly offers various promotions, reload bonuses and seasonal offers. Special cricket betting offers are available during IPL, T20 World Cup and BPL seasons. Check the promotions section of the site regularly for the latest offers or ask support.
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Security and Responsible Gaming
Yes. bejee uses SSL encryption technology to keep all your information secure. Personal and financial data is not shared with third parties. Visit the privacy policy page to learn more about our privacy policy.
Responsible gaming means playing while being aware of your own capacity and limits. bejee offers deposit limit setting, break options and the ability to voluntarily restrict your account if needed. If gaming becomes a problem rather than enjoyment, seek help immediately. Visit the responsible gaming page to learn more.
If you feel you need a break from gaming, contact bejee's 24/7 support and request a temporary or long-term self-exclusion. There is no shame in using this option — your wellbeing comes first. We respect your decision.
bejee's customer support is available 7 days a week, 24 hours a day — that is 24/7 — via live chat in Bengali. You can also contact us by email. There is no phone or WhatsApp support — live chat and email are our support channels.
Yes, bejee is for people aged 21 and above only. The platform takes active steps to prevent access by minors. Age verification is carried out in any suspicious cases and accounts are suspended if necessary.
Still have questions? Contact support
Our Bengali-speaking support team is available 24/7 on live chat to answer any questions you have. Or email us directly at [email protected] — we aim to respond as quickly as possible.
Ways to contact us
Reach us through the channels below for any issues or questions.
Live Chat
Click the live chat button on the site for the fastest resolution. Bengali support available 24/7.
Email Support
For detailed issues, send an email to [email protected]. We will reply as soon as possible.
Help Page
For more information, see the Responsible Gaming, Terms & Conditions and Privacy Policy pages.